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Dear friends,

We strive for excellence in every aspect of our service, we understand that sometimes, unexpected issues may occur during transit.

In the unfortunate event that your order arrives damaged, we are here to assist you. To report any problems, kindly fill out the damaged good returns/replacement form provided below within 15 days of receiving the item.

To help us better understand the issue, we kindly request you provide a detailed description of the problem and how the order was packaged. Clear pictures of the damaged order item(s) and its packaging (both the outside and any inserts). And a confirmation if the package itself was also damaged.

These details and images are crucial for our us investigate the situation thoroughly and make improvements to prevent such occurrences in the future. We highly appreciate your input in answering all the questions and providing us with all the valuable pictures.


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